What size?

What size?

I was surprised to find out that 40% of the clothing purchased on-line ends up being returned.  The main reason…

Read more

Shelf Edge – Trust

Shelf Edge – Trust

Shoppers have always bought products they trust from stores they trust but as the economy gets tighter shoppers are even…

Read more

Competitive advantage in Retail

Competitive advantage in Retail

I very rarely write about Pierhouse but today I felt compelled to. In order to retain our Gold Partner status with Microsoft they…

Read more

Price is irrelevant – You have to buy from us

Price is irrelevant – You have to buy from us

Price has become the main tool for many retailers to get and retain customers. The obvious problem with this approach…

Read more

Shelf edge choices have changed

Shelf edge choices have changed

It used to be so simple. Only people with lots of money bought luxury goods and high end products. People…

Read more

What customers want

What customers want

In a single word what customers want most is Convenience. In the retail world we tend to mainly use the…

Read more

Cut store numbers – is that the answer?

Cut store numbers – is that the answer?

I wrote the below piece as a response to an article on the RetailWeek website by the Chairman of Blacks.…

Read more

Shelf edge power – Why buy me?

Shelf edge power – Why buy me?

Faced with a range of similar products, all with clear price tickets, customers at the shelf edge decision point look for…

Read more

Shelf edge power – No1: How much?

Shelf edge power – No1: How much?

We spend a lot of time talking to retailers about the power of communicating with customers in various ways at the…

Read more

Electronic shelf labels – when?

Electronic shelf labels – when?

Why aren’t electronic shelf labels used in more stores in the UK? For more than two years we’ve been showing retailers…

Read more